FAQ
Why is it necessary to keep communication and transactions on Meetrip?
We're creating a marketplace that brings security and trust to the table in a way never before possible, and keeping your communication and transaction on Meetrip is vital to address the risks and uncertainty in this new marketplace and to avoid scams.
[Private Messaging]
Messaging within our system provides a paper trail that our customer support team can reference in case your booking is misrepresented. For that reason, we only exchange local and traveler contact information after a booking is accepted.
[Secure Payments]
We hold your money until 24 hours after your meet-up time. If they try to switch tours, jack up the price, or is something just isn't on par, simply contact our support team.
[Alert]
If you feel something is suspicious in your communication with a local, if they attempt to make you pay off-site, or if they try to bait and switch the price in messaging, alert the Meetrip team who can step in to help.
Keeping communication and transactions on Meetrip allows locals to:
- Improve their ranking in search results by accepting bookings, which results in a greater number of inquiries for listings
- Have access to our support team
- Protect yourself through your cancellation policy, and are eligible to receive a partial or full payment in the event of a traveler cancellation.
How Can I contact Meetrip?
You can contact us here. The Meetrip support team will get back to you.
What are the cancellation policies?
Check our Cancellation Policy here.
Why can't I call or send an email directly before booking?
We require all contact between guides and travelers to be handled on the site before a booking has taken place to maintain your privacy. After a guide confirmed booking from a traveler, you can access guide's or traveler's email address and phone number.
I don't receive emails from Meetrip.
In some cases, our emails are filtered as a spam by your email software. Please check your spam box and add "support[at]meetrip.to"(change [at] to @) to the list of "safe" email addresses.
[Traveler] I just submitted a booking request to a local. Now what?
The local will receive an email from us alerting them about your booking. They have 24 hours to respond. You'll receive an update from us when they accept, decline, or don't respond.
[Traveler] How do I pay upon arrival? I don't feel comfortable paying up front.
For bookings done through Meetrip, the payment for booking is collected in full when a local accepts a booking request.
Meetrip then holds onto this payment until 24 hours after meet-up time unless notified otherwise by the local or by the traveler.
[Traveler] Will I receive a refund in the event of any natural disasters?
In cases of severe weather or natural disasters, we are still required to uphold the cancellation policy that was agreed upon at the time of booking. This means that refunds are not automatically warranted. Although we do encourage locals to issue refunds under these circumstances, any refunds beyond the cancellation policy is ultimately their decision.
[Local Host] What are the steps to create an activity on Meetrip?
- Sign up on Meetrip by Facebook login!
- Create an activity on your “My Activity” of “My Page” and filling out the details.
- Travelers will contact you through on-site messaging to inquire about availability or ask any questions about the tour.
- They will then submit a booking request, which you can accept or deny.
- If you accept, the booking is immediately effective and Meetrip collects 100% of the payment from the traveler.
- Contact info is automatically sent to both parties after the booking is accepted (full name, email, phone number, full address).
- Payment for the booking is issued once a month.
[Local Host] How much does it cost to list on Meetrip? / What fees does Meetrip charge?
Offering and discovering tours on Meetrip is always free! Locals will only get charged for accepted bookings in which we deduct 20% of the total cost of the booking. Please note that additional fees will be charged from PayPal associated with your PayPal account on your side.
[Local Host] How and when do I get paid?
Please note that there is no cash transaction between a local and a traveler.
We pay you with PayPal. We issue payouts for completed experiences once a month, on 15th for the past month. In near future, we will be implementing automatic payout so you can get paid quicker.
[Local Host] How do I collect taxes for the booking?
Your state or locality may impose a tax or taxes on the tours or the tour fees related thereto. Because Meetrip is not a party to your tour agreement with the Traveler, and is not your or the Travelers’ contracting agent, nor does it do business as a tour provider, it is your sole responsibility to collect and/or pay any tax due and remit such tax or taxes to the appropriate taxing jurisdiction. For questions about your liability for any state or local tax, you should contact your own attorney, accountant or tax advisor.
[Local Host] I'm a local host and I need to cancel a reservation. Help!
We take local host cancellations very seriously, because they pose a huge problem to travelers' travel plans and they hurt the reliability of our service and community. When a local host cancels, their ranking in search results is negatively affected. However, we understand that situations come up, so in the event that you need to cancel, there is a best practice in place that a local host should follow:
1. Contact the traveler directly ASAP to notify them of the cancellation. If available, phone is better than email.
2. To officially cancel the reservation, you must go to your inbox and find the conversation with the guest. There is a cancel button there.